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If for any reason we are unable to meet the delivery date, we will inform you of this circumstance and give you the option to proceed with the purchase by establishing a new delivery date or cancel the order with a full refund of the price paid. Note in any case that we do not deliver on Saturdays or Sundays.
For the purposes of these Conditions, it will be understood that the "delivery" has occurred or that the product / s have been "delivered" at the time of signing the receipt of the same at the agreed delivery address.
If it is impossible for us to make the delivery after two attempts, we will try to find a safe place to leave the package. We will leave you a note explaining where your package is and how to pick it up. If you are not going to be at the place of delivery at the agreed time, we ask you to contact us to arrange delivery on another day.
The risks of the Products will be your responsibility from the moment of delivery.
You will acquire ownership of the products when we receive full payment of all amounts due in relation to them, including shipping costs, or at the time of delivery (as defined in clause 8), if the latter took place at a later time.
The price of the products will be the one stipulated at all times on our website. Although we try to ensure that all prices listed on the page are correct, errors can occur. If we discover an error in the price of the products that you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, the order will be considered canceled and the amounts that have been paid will be fully refunded.
We will not be obliged to supply you with the product (s) at the incorrect lower price (even if we have sent you the Shipping Confirmation) if the error in the price is obvious and unambiguous and could have been reasonably recognized by you as an incorrect price.
The prices on the website include VAT, but exclude shipping costs, which will be added to the total amount due
Prices may change at any time, but (except as stated above) possible changes will not affect orders for which we have already sent you a Shipping Confirmation.
Once you have made your purchases, all the items you want to buy will have been added to your basket and the next step will be to process the order and make the payment. To do it:
You can pay with Visa, Mastercard, American Express, Affinity Card and PayPal. To minimize the risk of unauthorized access, your credit card details will be encrypted. Once we receive your order, we will pre-authorize your credit card to ensure that there are sufficient funds to complete the transaction. The charge on your card will be made when your order leaves our warehouses.
If your means of payment is Paypal, the charge will be made when we confirm the order.
By clicking on "Authorize Payment" you are confirming that the credit card is yours.
Credit cards will be subject to checks and authorizations by their issuing entity, but if said entity does not authorize payment, we will not be responsible for any delay or non-delivery and we will not be able to formalize any Contract with you.
In accordance with current regulations, all purchases made through the website will be subject to Value Added Tax (VAT), except those destined for the Canary Islands, Ceuta and Melilla.
Returns in exercise of the right to cancel the purchase.
General policy: if you wish to withdraw from the Contract within the period indicated in clause 7 above, you may return the merchandise to us at Sir Miles Gin's premises or by delivering it to a courier that we will send to your address. You must deliver the merchandise in the same package in which you received it, following the instructions that you will find in the "RETURNS" section on our website. You will be responsible for the cost of returning the products to us, in the event that you cannot do so through the two free options that we offer, as well as their condition. Please bear in mind that if you decide to return the items to us, postage due, we will be authorized to charge you the expenses we may incur.
If you have any questions, you can contact us through our contact form or by calling the phone
Please return the item using or including its original packaging in addition to the instructions, documentation and packaging that may accompany it.
After examining the article, we will inform you if you are entitled to a refund of the amounts paid. The return will be made as soon as possible and, in any case, within a period of 15 days from the date you notified us of your intention to withdraw. The return will be made in the same means of payment that was used to pay for the purchase.
The exchange or return of those products that are not in the same conditions in which you received them, or that have been used beyond the mere opening of the product will not proceed.
Changes can only be made for the same item in a different size or color.
Returns of defective products
In cases where you consider that at the time of delivery the product does not comply with the provisions of the Contract, you should contact us immediately through our contact form providing the product data as well as the damage suffered, or by calling the number where we will indicate how to proceed.
The product can be returned by delivering it to your home to a courier that we will send.
We will proceed to carefully examine the returned product and we will notify you by e-mail within a reasonable period of time if it is necessary to return or replace it (if applicable). The return or replacement of the item will be made as soon as possible and, in any case, within 15 days from the date on which we send you an email confirming that the return or replacement of the non-compliant item is appropriate.
The amounts paid for those products that are returned due to a defect or defect, when it really exists, will be fully reimbursed, including the delivery costs incurred to deliver the item. The return will be made in the same means of payment that was used to pay for the purchase.
The rights recognized by current legislation remain safe.
Unilateral withdrawal / revocation of the requested order:
In accordance with the provisions of art. 68 and following of Royal Legislative Decree 1/2007, the client (consumers or users are considered only the natural or legal persons who acquire, use or enjoy the product as final recipients) will have the right to withdraw from the contract within a period of 15 business days from receipt of the same, prior communication to Sir Miles Gin within that period so that the appropriate return channels are established (return number, and form and delivery address of the return shipment), with a refund of the price that you would have paid for the product.
Sir Miles Gin will accept only minimal wear and tear of the product solely due to its testing to make a decision on its final purchase without altering the conditions of the product at the time of delivery. In cases of abnormal use of the good, said return will not be accepted.
Sir Miles Gin will not be responsible for returns on products handled by the client, or those merchandise that are returned incomplete, both in their main elements and accessories. The right of withdrawal will not proceed after the indicated period, neither on products subject to fluctuations in a market not controlled by Sir Miles Gin, nor on perishable objects, objects that can be easily reproduced immediately or that by their nature cannot be returned. Neither will the withdrawal of merchandise or orders that may be considered due to their special characteristics as requested by the client.
Instructions for shipping (return) products:
Before proceeding to return the products, you must fill out the returns form and send it to us at info@sirmilesgin.com. Once the shipping data and the reasons for return have been verified, we will notify you via email so that you can proceed with your return whenever appropriate.
The delivery of a possible return can be managed directly at our facilities or it will be delivered to the carrier for shipment. We inform that, to avoid any incident, it is necessary that the smaller products (jewelry, accessories, etc.) are protected by an additional external packaging - just as you have received it at home - and thus avoid any type of damage or manipulation of the original packaging of the product during transport. For larger products (televisions, electrical appliances, etc.) it is not essential to have external packaging protecting the original, however, it is important that you ensure that the product is sent properly protected inside the original box with the protections intended for this end (corks, polystyrene, bubble wrap, etc.) and avoiding any type of manipulation in it.
For any questions about the correct delivery of the products to Sir Miles Gin, you should contact us immediately through our contact form providing the product data as well as the reason, or by calling the number where you We will indicate how to proceed.
We will proceed to carefully examine the returned product and we will notify you by e-mail within a reasonable period of time if it is necessary to return or replace it (if applicable). The return or replacement of the item will be made as soon as possible and, in any case, within 15 days from the date on which we send you an email confirming that the return or replacement of the non-compliant item is appropriate.
The amounts paid for those products that are returned due to a defect or defect, when it really exists, will be fully reimbursed, including the delivery costs incurred to deliver the item. The return will be made in the same means of payment that was used to pay for the purchase.
All returns of products that do not have the original packaging will be rejected.
Our liability in connection with any Product purchased on our website will be strictly limited to the purchase price of such product.
Nothing in these Terms of Purchase excludes or limits in any way our liability:
Notwithstanding the provisions of the preceding paragraph and to the extent permitted by law, and unless otherwise provided in these Terms, we will not accept any liability for indirect damages that occur as a side effect of major losses or damages, occurring in any way, and whether caused by civil wrongdoing (including negligence) , non-compliance with the contract or others, even if the following could have been foreseen, including but not limited to:
Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted or obtained through this website unless expressly stated otherwise.
All product descriptions, information and materials on this website are provided "as is" and without express, implied or other warranties.
To the extent possible as permitted by law, we exclude all warranties by making safe those guarantees that cannot be legitimately excluded from consumers.
The provisions of this clause shall not affect your rights recognized by law as a consumer, nor your right to withdraw the Contract.
You acknowledge and consent that any copyright, trademark and other intellectual property rights in the materials or content provided as part of the website correspond at all times to us or to those who licensed us for their use. You may use such material only in the way expressly authorized by us or those who licensed us for its use. This will not prevent you from using this website to the extent necessary to copy your order information or Contact Details.
Applicable law requires that some of the information or communications we send you be in writing. By using this website, you agree that most communications with us are electronic. We will contract with you by email or provide you with information by sending notices on this website. For contractual purposes, You consent to the use of this electronic means of communication and acknowledge that any contract, notice, information and other communications we send to you electronically comply with the legal requirements to be in writing. This condition will not affect your rights recognized by law.
The notifications you send us should preferably be sent through our contact form. In accordance with clause 15 and unless otherwise provided, we may send you communications either to the e-mail or to the postal address provided by you when placing an order.
Notices will be deemed to have been received and correctly made at the same time as they are hanged on our website, 24 hours after an email has been sent, or three days after the postage date of any letter. To prove that the notification has been made, it will be sufficient to prove, in the case of a letter, that it had the correct address, was properly sealed and that it was duly delivered in post office or in a mailbox and, in the case of an email, that it was sent to the email address specified by the receiver.
The Agreement between You and us is binding on both You and us, as well as our respective successors, assigns and successors.
You may not transmit, assign, tax or otherwise transfer a Contract or any of the rights or obligations arising thereof in your favor or to You, without obtaining our prior written consent.
We may transmit, assign, tax, subcontract or otherwise transfer a Contract or any of the rights or obligations arising thereof in our favor or to us, at any time during the term of the Contract. For the avoidance of doubt, such transmissions, assignments, levies or other transfers will not affect your rights as law-recognized consumers or otherwise reduce or limit the express and implied warranties we may have granted to you.
We will not be liable for any breach or delay in fulfilling any of our obligations under a Contract, the cause of which is due to events beyond our reasonable control ("Cause of Force Majeure").
Force Majeure Causes shall include any act, event, lack of exercise, omission or accident beyond our reasonable control and shall include special (without limitation) the following:
Our obligation to comply under any Contract shall be deemed to be suspended for the period in which the Force Majeure Cause continues, and we will have an extension within the time limit to fulfill our obligation for the duration of that period. We will use all reasonable means to terminate the Force Majeure Cause or to find a solution through which we can fulfill our obligations under the Contract despite the Cause of Force Majeure.
If during the term of a Contract, we stop insisting on strict compliance with any of the obligations assumed under it or any of these Terms, or if we stop exercising any of the rights or remedies that we have the power to exercise or bring under such Agreement or these Terms, such fact shall not constitute a waiver of such rights or remedies or exempt You from fulfilling such obligations.
Any waivers we make to enforce will not constitute a waiver on our part to demand subsequent compliance.
No waiver by us of any of these Terms shall take effect unless expressly stipulated as a waiver and communicated to You in writing in accordance with the provisions of the Notices section above.
Repair and replacement of defective products will comply with the following rules: a) They will be free for the consumer and user. Such free of charge shall include the costs incurred to address the lack of conformity of the products with the contract, in particular the shipping costs, as well as the costs related to labour and materials.
The seller is responsible for any non-conformity that manifests within two years of delivery. The consumer and user must inform the seller of the non-conformity within two months of being aware of it.
If any of these Terms or any provision of a Contract is held to be invalid, illegal or undeniable to any extent permitted by the competent authority, they shall be separated from the remaining conditions and provisions which shall remain valid to the extent permitted by law.
These Terms and any documents expressly referenced therein constitute the entire agreement between You and us in connection with the subject matter of the Agreement and supersede any prior agreements, agreements or promises agreed between You and us orally or in writing.
You and we acknowledge that you have agreed to enter into this Agreement without having relied on any statement or promise made by the other party or that you may be inferred from any statement or written in the negotiations entered into by both of you prior to such Agreement, except as expressly stated in these Terms.
Neither You nor we will have remedies against any uncertain statement made by the other party, verbal or written, prior to the date of the Contract (unless such uncertain statement has been made fraudulently) and the sole remedy available to the other party shall be for breach of contract in accordance with these Terms.
We have the right to revise and modify these Terms at any time.
You will be subject to the policies and Conditions in effect at the time you place each order, unless by law or decision of government agencies we must make changes to such policies, Terms or Privacy Statement, in which case, any changes will also affect orders you have previously placed.
